Whirlpool Cooktop Ignition Stopped Working: Switches Replaced in Redwood City
The electrical ignition stopped working after the cooktop appeared to get wet. The customer also reported that the ignition problem caused an electrical short. The burner ignition switches required replacement. The invoice notes identify replacement switch harness WPW10256071.
Repair at a glance
| City | Redwood City, CA |
|---|---|
| Appliance | Gas cooktop |
| Category | Major Brands |
| Brand & model | Whirlpool W5CG3024XS01 gas cooktop |
| Repair date | |
| Customer complaint | The electrical ignition stopped working after the cooktop appeared to get wet. The customer also reported that the ignition problem caused an electrical short. |
| Diagnosis | The burner ignition switches required replacement. The invoice notes identify replacement switch harness WPW10256071. |
| Repair cost | $292 (net invoice total, after $100 refund) |
| Warranty | 6 months on parts and labor |
| Outcome | Repaired |
Inspection and access
I removed the grates and burner parts, then lifted the cooktop surface to reach the ignition switches along the gas valves. The fault involved the electrical ignition rather than a loss of gas supply.
Repair and reassembly
I removed the switch harness and fitted replacement WPW10256071. The photographs show the removed switch assemblies, the replacement harness and the valve area with the stainless cooktop lifted.
After reassembly, I checked the burners; the photos show the flames during that check. The original charge was $392, with a recorded $100 refund bringing the net invoice amount to $292.
Photos from this repair
Whirlpool gas cooktop before ignition-switch service. 
Burner controls before the cooktop was opened. 
Burner base with the cap removed. 
Cooktop surface lifted to expose the valve and switch wiring. 
Ignition-switch wiring along the gas valves. 
Removed ignition-switch harness laid out for inspection. 
Replacement switch harness before installation. 
Replacement ignition switch at the valve shaft. 
Switch harness fitted inside the open cooktop. 
Burner flames during the check after reassembly.
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