Sub-Zero IT-36CI Freezer Drawer and Ice Maker Service in Palo Alto
A Sub-Zero IT-36CI integrated refrigerator in Palo Alto underwent freezer drawer and ice-maker service, including removal of the drawer and access to the slide hardware.
Repair at a glance
| City | Palo Alto, CA |
|---|---|
| Appliance | Integrated refrigerator |
| Category | High-End Brands |
| Brand & model | Sub-Zero IT-36CI integrated bottom-freezer refrigerator |
| Repair date | |
| Customer complaint | The service visit focused on the lower freezer drawer and ice-maker area. The drawer was removed so the slide hardware and ice maker could be accessed. |
| Diagnosis | The work involved the freezer drawer slides and ice-maker assembly. The drawer was lifted out, the hardware was inspected and the assembly was reinstalled. |
| Repair cost | $360 (parts and labor) |
| Warranty | 6 months on parts and labor |
| Outcome | Repaired |
Removing the freezer drawer
I opened the lower freezer compartment and released the drawer from its slide hardware. The front panel and drawer assembly were lifted out so the side tracks and ice-maker area could be reached.
The photos show the drawer removed, the slide mechanisms on both sides and the empty freezer opening.
Slide hardware and ice-maker area
I inspected the drawer-slide components and the ice maker inside the freezer, then refitted the drawer onto the tracks. The front panel and drawer fronts were aligned during reassembly.
The invoice records the refrigerator service at $360. The work carries a 6-month warranty on parts and labor.
Photos from this repair
The integrated refrigerator before the drawer service. 
The drawer-slide mechanism at the side of the freezer. 
The refrigerator and lower freezer drawer. 
The side track with the drawer open. 
A closer view of the drawer-side rail. 
The freezer drawer front during removal. 
The drawer front and pull before reassembly. 
The freezer with the drawer assembly removed. 
The drawer slide with the basket removed. 
The rollers and mounting points on the drawer slide. 
Refitting the drawer and front panel. 
The ice maker with the drawer removed. 
The drawer fronts aligned after reassembly.
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