Speed Queen Commercial Washer Full of Water: Jammed Drain Pump Replaced in Mountain View
A Speed Queen coin-op washer in a Mountain View common laundry room would not drain. Synthetic filling from a burst pillow had jammed and melted the drain pump, so I cleaned out the drain path and installed a new pump kit.
Repair at a glance
| City | Mountain View, CA |
|---|---|
| Appliance | Commercial washer |
| Category | Commercial |
| Brand & model | Speed Queen SWNSX2SP115TW02 commercial top-load washer (Alliance Laundry Systems) |
| Repair date | |
| Customer complaint | The washer in the common laundry room had stopped working about two weeks earlier. There was a lot of water inside, and someone had left a note saying it was broken. |
| Diagnosis | A pillow or blanket with synthetic filling had burst during a wash, and the filling went into the drain pump. The pump jammed, failed and melted, and needed to be replaced again. |
| Repair cost | $354 (parts and labor, after $50 second-repair discount) |
| Warranty | 6 months on parts and labor |
| Outcome | Repaired |
What I found
The washer was sitting with water in the tub and a "do not use" note on the lid. It had been like that for a couple of weeks before anyone reported it.
With the cabinet open I found the drain pump packed with white synthetic fiber. Someone had washed a pillow or a filled blanket, it burst open, and the filling went straight into the pump. The pump jammed, overheated and melted, so it had to be replaced again.
How I replaced the drain pump
I drained the remaining water, removed the damaged pump and pulled the fiber out of the drain hose and the area around the pump so nothing would be sucked into the new one. Parts of the drive assembly came out for access and were cleaned before going back in.
The new drain pump kit was installed with its pulley and belt, and the washer was reassembled. A test cycle confirmed the tub drained and the washer spun normally.
Result
The washer drains again. The total was $354 after a $50 second-repair discount, with a 6-month warranty. Filled pillows and comforters are best kept out of top-load coin machines like this one.
Part replaced: drain pump repair kit.
Photos from this repair
The Speed Queen washer in the common laundry room. 
The cabinet opened to reach the drain pump. 
The drain pump jammed and melted. 
Pillow filling caught in the drain area. 
Fiber pulled out of the drain path. 
The tub with the cabinet off. 
The drive assembly out for access. 
Cleaning the drive assembly before reinstalling. 
Old and new pump pulleys. 
The new drain pump kit.
Need Speed Queen commercial washer repair?
$85 diagnostic applied to the repair. Serving San Jose, San Francisco & the Bay Area.