Samsung Washer Thumping and Jumping: Four Shock Absorbers Replaced in Oakland
The washer ran but made a loud thumping noise. After an initial leveling adjustment, the customer reported that it was still jumping and making the same noise. An initially loose leveling foot was adjusted. When the noise returned, four weakened shock absorbers were replaced with DC66-00470D parts.
Repair at a glance
| City | Oakland, CA |
|---|---|
| Appliance | Front-load washer |
| Category | Major Brands |
| Brand & model | Samsung WF45R6100AC/US front-load washer |
| Repair date | |
| Customer complaint | The washer ran but made a loud thumping noise. After an initial leveling adjustment, the customer reported that it was still jumping and making the same noise. |
| Diagnosis | An initially loose leveling foot was adjusted. When the noise returned, four weakened shock absorbers were replaced with DC66-00470D parts. |
| Repair cost | $404 (parts and labor) |
| Warranty | 6 months on parts and labor |
| Outcome | Repaired |
Inspection and access
At the first inspection, I found a loose leveling foot and adjusted the washer. The customer later reported that the machine was still jumping during use, so the follow-up repair addressed the tub suspension.
Repair and reassembly
I removed the front panel to reach the shock absorbers below the tub. The replacement dampers were laid out beside the washer, and all four were replaced.
After fitting the dampers, I reassembled the front panel. The invoice records four shock absorbers and replacement service for a total of $404.
Photos from this repair
Samsung washer before the suspension repair. 
Front panel removed to access the tub suspension. 
Washer front panel set aside. 
Replacement shock absorbers ready for installation. 
Open washer with suspension work in progress. 
Washer during reassembly.
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