Samsung Fridge Leaking From Ice Maker and Dispenser: Water Filter Case Replaced in Hayward
A Samsung RF23B7671SR in Hayward leaking around the ice maker and dispenser. The water filter case assembly was leaking; I replaced it and checked the water lines.
Repair at a glance
| City | Hayward, CA |
|---|---|
| Appliance | 4-door refrigerator |
| Category | Major Brands |
| Brand & model | Samsung RF23B7671SR/AA 4-door Flex refrigerator |
| Repair date | |
| Customer complaint | The fridge was leaking from the ice maker and the water dispenser. |
| Diagnosis | The water filter case assembly was cracked inside and leaking. |
| Repair cost | $758 (parts and labor) |
| Warranty | 6 months on parts and labor |
| Outcome | Repaired |
What I found
On this model the water filter sits in a case at the top of the fresh food section, with the water lines for the dispenser and ice maker running through it. The water was coming from the filter case itself.
The repair
I removed the case assembly from the ceiling of the fridge and took it to the counter, then transferred the tubing and fittings to the new case, pushing each line fully into its quick-connect.
The new assembly went back in with the lines routed along their original channels.
Testing
I ran water through the dispenser, let the ice maker fill and checked every fitting for drips. The total was $758 with a 6-month warranty on parts and labor.
Part replaced: water filter case assembly (DA97-21796C).
Photos from this repair
The Samsung refrigerator. 
The control panel. 
The filter case before the repair. 
Old and new filter case assemblies. 
The two assemblies side by side. 
Quick-connect fittings in the case. 
Moving the tubing over. 
The new case reinstalled. 
The filter installed in the new case.
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