GE Profile Fridge at 60°F, Freezer Fine: Evaporator Fan Motor Replaced in Mountain View
A GE Profile PWE23KSKHSS in Mountain View with a warm fridge and a normal freezer. The fresh food evaporator fan had failed; I replaced the fan assembly and checked temperatures.
Repair at a glance
| City | Mountain View, CA |
|---|---|
| Appliance | French-door refrigerator |
| Category | Major Brands |
| Brand & model | GE Profile PWE23KSKHSS French-door refrigerator |
| Repair date | |
| Customer complaint | The fridge section was at 60°F while the freezer kept everything frozen, and a low buzzing came from the back left of the fridge now and then. |
| Diagnosis | The fresh food compartment evaporator fan motor had stopped working, so cold air was no longer moving through the fridge section. |
| Repair cost | $427 (parts and labor) |
| Warranty | 6 months on parts and labor |
| Outcome | Repaired |
What I found
The display showed 61°F in the fridge. This model has its own evaporator for the fresh food section, so a cold freezer with a warm fridge points to that circuit. The buzzing from the back left matched a fan trying and failing to turn.
After emptying the bottom of the fridge and removing the rear cover, the evaporator coil was visible and the fan was not running.
The repair
I took out the fan housing and replaced the evaporator fan motor assembly, routing the wires back the same way so they stay clear of the blades.
I also checked the machine compartment at the back while the fridge was pulled out.
Testing
With the cover back on, the new fan ran quietly and the fridge started cooling down. The total was $427 with a 6-month warranty on parts and labor.
Part replaced: fresh food evaporator fan motor assembly.
Photos from this repair
The GE Profile refrigerator. 
The display showing 61°F. 
Doors open before the repair. 
The fresh food evaporator exposed. 
The old and new fan motors. 
The cover and fan housing. 
The machine compartment at the back. 
The cover back in place. 
The refrigerator back in place.
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