Alliance Washer Not Spinning Properly: Drum Belt Service in San Mateo
The customer reported that both washers were not spinning properly. The completed invoice charges for a washer drum belt and belt-replacement service. The job also contains photos and later estimate notes concerning the door lock, its wiring harness and the dispenser.
Repair at a glance
| City | San Mateo, CA |
|---|---|
| Appliance | Commercial front-load washer |
| Category | Commercial |
| Brand & model | Alliance AFNE9BSP116TW13 commercial front-load washer |
| Repair date | |
| Customer complaint | The customer reported that both washers were not spinning properly. |
| Diagnosis | The completed invoice charges for a washer drum belt and belt-replacement service. The job also contains photos and later estimate notes concerning the door lock, its wiring harness and the dispenser. |
| Repair cost | $244 (parts and labor, after $20 discount) |
| Warranty | 6 months on parts and labor |
| Outcome | Repaired |
Inspection and access
The service request concerned two Alliance front-load washers that were not spinning properly. The completed invoice for this visit records a drum belt and belt-replacement labor.
Repair and reassembly
The photos from the job show the washers opened for access, the door-lock wiring and the dispenser assembly. An updated estimate also lists those components, but they are not separately charged on this completed belt-service invoice.
I kept the billed belt work separate from the additional diagnostic material in the job record. The completed invoice total was $244 after a $20 discount; the gallery includes the washer with laundry inside during an operating check.
Photos from this repair
Alliance laundry appliances at the service location. 
Washer drive pulley during service access. 
Alliance washer with the lower service panel removed. 
Dispenser assembly exposed for inspection. 
Dispenser assembly removed from the washer. 
Opening of the removed dispenser assembly. 
Door-lock assembly and wiring harness outside the washer. 
Washer control display during diagnosis. 
Second control-display reading during diagnosis. 
Control-board housings opened for inspection. 
Electronic control assembly beside its packaging. 
Door-lock assembly mounted inside the washer. 
Door-lock harness beside the open lower panel. 
Door-lock wiring harness laid out for inspection. 
Laundry inside the washer during an operating check.
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