Privacy Policy
Last Updated: Jan 1, 2023
At Top Appliance Repair, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information, including your data related to SMS communications. By accessing our website or using our services, you agree to this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and mailing address when you schedule an appointment or contact us.
- SMS Data: Details about SMS communications, including message content, timestamps, and delivery status.
- Usage Data: Information about your interactions with our website (e.g., IP address, browser type, cookies, and website activity).
- Payment Information: For billing purposes when you use our services.
2. How We Use Your Information
We use your information for the following purposes:
SMS Communications:
- To send appointment reminders, service updates, promotional offers, and follow-up messages.
- Message Frequency: You may receive up to 3 messages per month.
- Opt-out: You can opt out of SMS messages at any time by replying STOP.
- HELP: Reply HELP for assistance.
- Fees: Standard message and data rates may apply.
Customer Support:
- To respond to inquiries, schedule repairs, and provide updates on repair progress.
Marketing and Promotions:
- To inform you about discounts, promotions, and updates (only if you have opted in to receive such communications).
Improvement of Services:
- To analyze user behavior and improve our website, services, and user experience.
Legal Compliance:
- To comply with applicable laws, regulations, or legal obligations.
3. Consent for SMS Communications
We collect explicit consent before sending SMS messages. Consent may be obtained in the following ways:
- Verbal Consent: When scheduling an appointment over the phone, our team will confirm your agreement to receive SMS updates.
- Website Opt-in: When you submit your contact details via our online booking form, you must actively check a box or click a confirmation button to opt in.
Opt-out Instructions
You may opt out of receiving SMS communications at any time:
- Reply STOP to any SMS message.
- Upon opting out, no further messages will be sent unless you opt back in.
4. Sharing Your Information
SMS Consent Data:
The phone number you provide as part of the SMS opt-in process is used exclusively for sending SMS communications, such as appointment reminders, service updates, and promotional offers. This information is not shared with third parties for any purposes other than delivering SMS messages related to the services you requested.
How We Use, Collect, and Share Your Consumer Information:
SMS Service Providers: We may share your phone number with trusted third-party service providers who help us send SMS messages. These providers are only permitted to use your information for the purpose of delivering SMS services and are contractually obligated to maintain the confidentiality and security of your data.
Legal and Regulatory Compliance: In certain cases, we may share your information if required by law, such as in response to a valid legal request (e.g., subpoena) or regulatory obligation.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your personal data may be transferred as part of that transaction. If so, you will be notified before your personal information is transferred or becomes subject to a different privacy policy.
We do not sell or rent your personal information to third parties for marketing purposes. We will not share your SMS consent data with any third-party marketing companies.
5. Data Security
We use industry-standard security measures to protect your personal information. While we take precautions to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal information only as long as necessary for the purposes stated in this Privacy Policy, or as required by law. If you opt out of SMS communications, your consent records will be retained for compliance purposes.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Update: Request corrections to inaccurate or outdated information.
- Delete: Request the deletion of your data (subject to legal obligations).
- Opt-out: Withdraw consent for SMS messages by replying STOP.
To exercise any of these rights, please contact us at:
- Phone: (510) 930-0404
- Email: info@toparpro.com
- Mailing Address: 706 City Walk Pl UNIT 8, Hayward, CA 94541
8. Cookies and Website Tracking
Our website uses cookies and tracking technologies to enhance your experience, analyze traffic, and deliver personalized content. You can manage your cookie preferences through your browser settings.
9. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the “Last Updated” date. We encourage you to review this policy regularly.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Top Appliance Repair
- Phone: (510) 930-0404
- Email: info@toparpro.com
- Mailing Address: 706 City Walk Pl UNIT 8, Hayward, CA 94541
Acknowledgment
By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.