Terms & Conditions
Last Updated: Jan 1, 2023
These Terms and Conditions (“Terms”) govern your access to and use of the website located at www.top-appliance-repair.com (“Website”) and the services provided by Top Appliance Repair (“we,” “us,” or “our”). By accessing or using our Website, services, or interacting with us, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Website or services.
1. General Terms
1.1. Eligibility: You must be at least 18 years old to use our services and Website. By accessing our Website or services, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into these Terms.
1.2. Account Creation: Some features of the Website or services may require creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
1.3. Use of Services: You agree to use our Website and services only for lawful purposes and in accordance with these Terms. You are prohibited from using our services for any illegal or unauthorized activity.
2. SMS Terms & Conditions
When you opt in to receive SMS communications from us, you consent to the terms outlined in this section.
2.1. Opt-In: By providing your phone number and opting to receive SMS messages, you agree to receive service-related and marketing messages, including appointment reminders, promotions, and customer support communications.
2.2. Messaging Frequency:
- Service reminders and appointment updates: You may receive up to 2-3 messages per service appointment.
- Promotional and marketing messages: These will be sent occasionally, typically 1-2 messages per monthdepending on your preferences.
2.3. Fees: Standard message and data rates may apply. Charges for SMS messaging are based on your mobile carrier plan.
2.4. Opt-Out: You can opt-out of receiving SMS messages at any time by replying with the word “STOP” to any SMS message we send you. After opting out, you will not receive further SMS messages unless you opt in again.
2.5. Service-Related Communications: Even if you opt out of promotional SMS messages, you will still receive important service-related messages, such as appointment confirmations or emergency service updates.
2.6. No Liability for Fees: We are not responsible for any fees or charges associated with your receipt of SMS messages. You are responsible for checking with your mobile service provider regarding your data plan and charges.
2.7. Privacy: Your personal data, including phone number and other information, will be handled according to our Privacy Policy.
3. Privacy Policy
Your use of our Website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy at www.top-appliance-repair.com/privacy-policy for detailed information.
4. Service Terms
4.1. Repair Services: Top Appliance Repair provides appliance repair services. By requesting our services, you agree to the terms and conditions specific to each service, including but not limited to the pricing, scheduling, and warranty terms for repairs.
4.2. Pricing: Pricing for services will be disclosed to you at the time of the request, including any additional fees for parts, labor, or emergency services. All pricing is subject to change without notice unless a contract or service agreement is in place.
4.3. Payment Terms: Payment for services is due upon completion of the repair unless otherwise agreed in writing. We accept credit cards, debit cards, and other forms of payment as specified on our Website.
4.4. Warranty: We offer a warranty on all parts and labor. Details of the warranty, including its duration and scope, will be provided at the time of service.
4.5. Cancellations and Rescheduling: If you need to cancel or reschedule a service appointment, please provide at least 24 hours’ notice. Failure to do so may result in a cancellation fee.
5. Limitation of Liability
5.1. General Limitation: To the maximum extent permitted by law, Top Appliance Repair shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to damages for loss of data, profits, goodwill, or business interruption arising out of the use or inability to use our Website or services.
5.2. No Liability for Damages: We are not responsible for damages to your property or appliances that occur during the service, unless caused by our negligence or failure to follow the agreed-upon procedures.
6. Dispute Resolution and Governing Law
6.1. Governing Law: These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.
6.2. Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach thereof, shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in San Jose, California.
6.3. Class Action Waiver: You agree to waive any right to participate in a class action lawsuit related to the services or Website.
7. Intellectual Property
7.1. Ownership: All content on the Website, including text, graphics, logos, and images, is the property of Top Appliance Repair and is protected by intellectual property laws. You may not use or reproduce any content without our prior written consent.
8. User Conduct
8.1. Prohibited Uses: You agree not to use the Website or services for any unlawful purposes, including but not limited to:
- Transmitting harmful or disruptive content.
- Attempting to interfere with the proper functioning of the Website.
- Engaging in fraudulent activities or providing false information.
9. Amendments
We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page, and the revised version will be effective as of the date posted. We encourage you to review these Terms periodically.
10. Contact Information
If you have any questions about these Terms & Conditions, please contact us at:
- Top Appliance Repair
- Phone: (510) 930-0404
- Email: info@toparpro.com
- Mailing Address: 706 City Walk Pl UNIT 8, Hayward, CA 94541
Acknowledgment
By using our Website and services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.